Information We Collect
When you interact with FlowChannelOne, we collect various types of information to provide you with our budget performance metrics services. This information helps us understand your needs and deliver personalized financial insights.
Personal Information
- Full name and professional title
- Email address and phone number
- Company name and business address
- Payment information and billing details
- Communication preferences and contact history
Financial Data
Our platform processes financial information you provide to generate budget performance metrics. This includes budget allocations, spending patterns, revenue data, and financial forecasts. We handle this data with the highest level of security and in compliance with Thailand's Personal Data Protection Act (PDPA) and international financial data protection standards.
Technical Information
- IP address and device identifiers
- Browser type and operating system
- Usage patterns and platform interactions
- Cookies and similar tracking technologies
- Log files and system diagnostics
How We Use Your Data
Your data serves specific purposes within our platform ecosystem. We believe in transparency about how your information contributes to our service delivery and your experience improvement.
| Data Type | Primary Use | Legal Basis |
|---|---|---|
| Account Information | Service provision and account management | Contract performance |
| Financial Metrics | Budget analysis and performance reporting | Legitimate business interest |
| Usage Analytics | Platform improvement and feature development | Legitimate business interest |
| Communication Data | Customer support and service updates | Contract performance |
Important: We never use your financial data for purposes beyond what's necessary for providing our budget performance metrics services. Your business data remains confidential and is not shared with competitors or used for our own financial benefit.
Data Sharing and Third Parties
FlowChannelOne maintains strict controls over data sharing. We only share information when necessary for service delivery, legal compliance, or with your explicit consent.
Service Providers
We work with carefully selected third-party service providers who assist in platform operations. These include cloud hosting services, payment processors, and analytics tools. All service providers are bound by strict confidentiality agreements and must comply with Thailand's data protection regulations.
- Cloud infrastructure providers for secure data storage
- Payment processors for subscription and billing management
- Customer support platforms for service communications
- Security monitoring services for platform protection
Legal Requirements
We may disclose your information when required by Thai law, court orders, or regulatory authorities. This includes compliance with tax obligations, financial reporting requirements, and law enforcement requests with proper legal authorization.
Business Transfers
In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity. You will be notified of any such transfer, and the new entity will be bound by the same privacy protections outlined in this policy.
Your Rights and Control
Under Thailand's Personal Data Protection Act and international privacy standards, you have specific rights regarding your personal data. We've designed our systems to make exercising these rights straightforward.
Access and Portability
You can request a complete copy of your personal data in a structured, machine-readable format. This includes all account information, financial data, and usage history. Requests are typically fulfilled within 30 days of verification.
Correction and Updates
You have the right to correct inaccurate information and update your personal details at any time through your account dashboard or by contacting our support team. We encourage keeping your information current for optimal service delivery.
Deletion and Retention
You may request deletion of your personal data, subject to legal and contractual obligations. We retain financial data for seven years to comply with Thai accounting and tax regulations. Non-financial personal data is typically deleted within 90 days of account closure.
To exercise your rights, send a written request to [email protected] with your full name, account email, and specific request details. We'll verify your identity and respond within the timeframes required by law.
Security and Protection Measures
Protecting your financial data is our highest priority. We implement multiple layers of security controls, from technical safeguards to physical security measures at our facilities.
Technical Safeguards
- 256-bit SSL encryption for all data transmission
- Advanced encryption at rest for stored financial data
- Multi-factor authentication for all user accounts
- Regular security audits and penetration testing
- Automated monitoring for unusual access patterns
- Secure API endpoints with rate limiting and authentication
Operational Security
Our team follows strict security protocols including background checks for employees with data access, regular security training programs, and principle of least privilege access controls. All security incidents are logged and investigated according to our incident response procedures.
Data Center Security
We partner with certified data centers in Thailand that maintain ISO 27001 certification, 24/7 physical security, biometric access controls, and redundant power and cooling systems. These facilities meet international standards for financial data storage.